I’m not sure if someone has noticed me being out from commex and blog hop these past few days in my groups – but this is the very reason for it.
I’ve heard a lot of complaints about Bayantel not being a good Internet Service Provider but in our area now, looks like we don’t have any choice but use Bayantel in the area where we reside now.
Globe Tatoo Wimax was my previous ISP back in Commonwealth and what I can say is that it’s a great internet service provider. Although Globe’s signal strength depends in your location, I’d say I never really had much problem during the entire time using it.
|Image source: filipinotechaddict.com|
The very first day I started working in our new place using Bayantel, I noticed that the internet connection was unstable. I work as a customer service rep so it’s very important that I have a very stable connection. I’d sometimes get customers complaining they couldn’t hear me well. Right then, I decided to swith ISP. Unfortunately, Globe isn’t performing well in our new location so we had to let Globe go. We were planning to switching to PLDT but I was told by the homeowner that PLDT isn’t working well in the area as well. We decided to start with upgrading the plan to a higher mpbs. We’re now at 3mbps with Bayantel and the internet connection is working a lot better, however, there are still times that it fluctuates. It disconnects for about 5-10mins. It’s just not that reliable.
|Image source: tipidPC|
This isn’t the worst experience we had with Bayantel. Last February 3, we received a call from Bayantel advising us to settle the charge to avoid disconnection. By the way, we’ve been waiting for a bill since last month so we can pay but nothing came so I thought, with the upgrade of our internet plan, came a new statement due date or something. Going back to February 3, that very same day we got a call, we completely lost connection. I had no idea all these were happening because I sleep in the day and wake up at night to work. When I woke up, I just realized everything and concluded that our connection may have been disconnected. And, alas, it definitely was disconnected. The internet connection was shut down the same day we got the disconnection notice, the same day we got that call advising us to settle the charge (which btw, the rep didn’t make it all clear with Dane. She just said it had to be settle by 5 – Dane wasn’t sure if it was 5pm that day or February 5th).
Here are my complaints:
1. We never received any bill. Ok, it may partly be our fault that we never called and followed up with them as to why we haven’t got a bill yet but I was under the impression that the bill will just come as we never had any problem receiving a bill before. I was just advised that even though we don’t get any bill, we can pay just by giving the account# to the payment center, well, had I known that, I would’ve paid it already together with all our bills last month.
2. There was no proper notice. We got the disconnection letter the same day the rep called (who never made it clear that we had to pay that very same day) and that same day, our internet was shut down. How cool is that?
3. Reps were full of “Paasa”. The first rep I spoke with told me that after I pay, the payment will automatically reflect, so as the internet connection (that wasn’t true). The second rep said it will take 48 hrs to reconnect after the connection will be back. The third rep said the same thing. The 4th rep said he already saw the payment and request for re-connection but said will escalate the concern so it can be fixed right away (but still told me it may be still within 24 hrs). The 5th rep, which didn’t sound very helpful, said the same as the 4th rep and said there’s no supervisor available when I asked to speak to one.
4. They already saw the payment posted and the request for re-connection on the account, I don’t know what else they’re waiting to put the connection back. I was given a false hope by the first rep who told me it will automatically reconnect as soon as the payment is posted.
Well, I gave up in the end. We had no choice but to wait for the internet to be back. In the mean time, I had to go somewhere in order to go online. Broadband sticks just don’t work in our area. I couldn’t afford to not report for work – first because my pay will be deducted and second, I have many pending works to do. Unfortunately, Nate caught colds because it was so cold outside at night. I had to take him and Dane with me since I’m breastfeeding him. I’m sad that he had to suffer the consequence for all these. I hope he gets well soon. And, I will never recommend Bayantel to anyone. If I just have another choice, I’d choose not to use Bayantel as an ISP.